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The Business Spend Management Spendsetters

Stacey Taylor is dedicated to creating great customer experiences.

As the SVP and chief procurement officer of MGM Resorts International, Stacey is on a mission to deliver excellent and innovative experiences for MGM’s guests.

“If you want to innovate,

you have to create an inclusive environment.”

When Stacey arrived at MGM, it was clear that the customer experience was at the heart of MGM’s hospitality business. The products and services MGM purchased were very important yet also very diverse; from high-grade sushi for its five-star restaurants, to dolphin medicine for its marine habitats, to shampoos and steamers for its hotels.

Stacey saw an opportunity to create even better customer experiences by including suppliers more closely in MGM’s ongoing innovations. But with over 30 unique hotels and properties within the MGM portfolio, getting visibility over existing suppliers and spend was challenging — especially with the older technology that MGM was using.

“Stacey’s sense of inclusivity proved to be the key to successful transformation. She partnered closely with MGM’s business units, creating centers of excellence for several product categories. Together, they worked to increase compliance and visibility over spend and supplier relationships by implementing a modern business spend management platform. “

This, in turn, helped MGM foster tighter relationships with suppliers to drive innovation at scale in a way that would ultimately benefit MGM’s guests.

mgm Stacey Taylor
mgm Stacey Taylor

“We’re all partners, rowing in the same direction.”

As a result, Stacey has led MGM Resorts International to achieve 98% PO-backed spend (from 30%). And for suppliers, MGM now has 100% electronic invoicing, allowing for greater visibility and on-time payment.

Stacey Taylor is
INCLUSIVE.

Stacey Taylor is INCLUSIVE, recognizing that massive transformation requires close partnerships and diverse points-of-view. For MGM Resorts International, Stacey has been able to mirror the high-quality and varied experiences their establishments offer in the innovative and all-encompassing procurement organization she has built.

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